Tag Archives: sales

A Lesson in Choices by Panera

I just read a wonderful news article about the Panera Cares Café. Here is how it works:  after a customer places an order, the café clerk tells the customer the suggested price of the meal; the customer can pay that … Continue reading

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The Executive Mindset – Pivot Point Group Interviews Sandy Costa

Q&A with Sandy Costa by The Pivot Point Group Former President and COO of Quintiles Transnational Corp. Sandy Costa shares his views on the executive mindset. As president and chief operating officer of Quintiles Transnational Corp. Sandy Costa was responsible … Continue reading

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Are we running short of adult supervision?

          I am by nature imbued with a strong sense of optimism. I believe most all problems are manageable-few more than a bump in the road. I am, however, more than a little concerned that there is a dearth of … Continue reading

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How Many Ticks Are Left On The Game Clock?

I am not one for specific New Year resolutions. It seems we come up with all means of rules and admonitions. Not much fun, is it? I would rather we direct our intentions to the gifts and blessings that are … Continue reading

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Mistakes Are Sometimes Overrated

          Any undertaking should be pursued with diligence and our steadfast desire to do the best we can. In that way we are bestowed with a deep sense of pride. It still remains, however, that mistakes will be made. When we … Continue reading

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A Compelling Leadership Tool

I have a dear friend who is a genius at branding.  He taught me that when you brand something – a company for example, the key question to answer is not “what you do” but “who you are.”  A great … Continue reading

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Heart and Intellect

 In my experience, if you really want to connect with someone, tell a story. Some of us lay out facts, figures or personalized logic to make a point. People don’t identify with that sort of “antiseptic” message. Regardless of the … Continue reading

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