Monthly Archives: March 2012

As Joel Osteen Teaches, Expand that Group

    “I’m afraid if I stay in the same place whenever I’m in a familiar locale, my mind will stop expanding, my neurotransmitters will get smaller and smaller, and so will my whole world.”           Jean Anne Costa, MSW   My … Continue reading

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Win or Lose, Coach K Is Surely a Winner!

The NCAA tournament is a high-stress crucible. And when emotions run high, be it in the midst of a sporting event or a daily event in our lives and in the workplace, we always find much to learn within that … Continue reading

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Undercover Bosses Learn to “Manage Through Their Fingertips”

Have you watched the TV show Undercover Boss? The plot is simple. The CEOs of well known companies assume fictitious identities.  Posing as workers-in-training, they are introduced to co-workers–most often those engaged in tedious, entry-level jobs in the boss’s own … Continue reading

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A Lesson in Choices by Panera

I just read a wonderful news article about the Panera Cares Café. Here is how it works:  after a customer places an order, the café clerk tells the customer the suggested price of the meal; the customer can pay that … Continue reading

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Celebrations, Life’s Bookmarks to Revel in the Accomplishments of People and Businesses Alike

Today was a memorable day, indeed—one of those celebration opportunities for me. I attended a ceremony at which ten World War II veterans were awarded the French Legion of Honor, the highest award that the French government can bestow.  Other … Continue reading

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