Are Technologies Re-Casting Our Basic Nature – Part II

 In a recent message, I questioned whether the technologies we use to communicate could be re-casting our basic nature.  One reason I cited is that technologies are pervasive stressors.  But they can also infirm our ability to deal with others.  Let me explain. 
Do you know what most of the modern ways we communicate including the social networks have in common?  They occur in isolation
When face to face, most of us have the intuitive ability to unscramble what are often multi-faceted messages.  More than just the spoken word, we decipher the presenters demeanor, the inflections in the voice, its tone, the volume of the pronouncements, body language and lots more.  With this package of feedback, we attempt to couch the words and manner of our reply accordingly.  Hopefully in a manner that does not provoke discord! Make no mistake, today’s communicating over the airwaves dulls our social instincts.  Do this long enough and there will come a point that when our antennae may still go up in social interactions, but we can’t accurately interpret the information that’s landing on our consciousness.  Simply stated, we are out of practice!
Of equal concern is that the impersonality of our technologies emboldens us to lob electronic messages we would never deliver face to face.  Why?  When in the presence of the recipient we know better! Is there anyone reading this note who hasn’t had such a message arrive on their laptop?   The author’s action is akin to throwing a hand grenade in a room and being long gone before it explodes.  We all know how this story plays out.  Since the wounded recipient’s communication skills are also wrapped in a technological cocoon, a blistering reply soon arrives.  And then?  The war of words escalates.
Before you pen that next e-mail remember this, words are weapons and there is nothing harsher than the written word.

About Santo Costa

Sandy Costa is an internationally respected speaker and business leader. Check out Sandy’s website at
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